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Hosting a Webinar to Maintain Customer Loyalty and Increase Your Base of Clients.
Day 1
07 Apr 2021
Day 2
31 Mar 2021
Day 3
16 Mar 2021
Day 4
03 Mar 2021
Day 5
24 Feb 2021
Day 6
18 Feb 2021
Day 7
03 Feb 2021
Day 8
21 Jan 2021
Day 9
19 Jan 2021

Developing a Customer-Centric Strategy That Will Culturally Transform Your Organisation To Adopt Innovative CX Practice, In A Complex Operational Environment

  • Use the Customer’s Communication Style
  • Embedding Cultural Mechanics In Your Organisation To Ensure Your Workforce is Adopting A Customer-Centric Approach
  • Invest in Customer Service Training
  • Solicit and Adapt to Feedback
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Finding Opportunity in Adversity – Banking post Covid-19

  • Maintaining normal services during times of crises
  • Support for vulnerable customers and the role of the bank
  • Staying up to speed in innovation to spearhead change and gain competitive advantage and stamp out fraud
  • Building a remote working eco-system that guarantees a secure digital infrastructure that protects society and the banks
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The top three challenges for corporates in 2021 – and how to tackle them

  • What will it take for fintech to succeed in a COVID world?
  • BigTech in finance: Understanding the impact and Challenges
  • The ROI of failure and success
  • Presents Lessons from an economic first responder
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Biotech experience of the rapid and nimble acceleration of clinical programmes in the light of Covid-19

  • When a vaccine leaves the laboratory, its fate is determined by society rather than science
  • All disease outbreaks are accompanied by outbreaks of fear, moralization and action
  • How can you design vaccines to avoid provoking or amplifying fears?
  • Avoid ‘deficit thinking’ about the intended recipients of the vaccine
  • Mitigating COVID-19 risks with virtualization methods
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Safeguard your business against future supply chain threats

  • The three key tasks the management did to help mitigate the impact of the COVID-19 on business operations
  • How the demand for sustainability initiatives from logistics operations have grown in recent years and why this is on the rise
  • Logistics as an essential service: How COVID-19 has highlighted the importance of logistics networks into cities; and how this raises questions/concerns against an accelerated sustainability agenda
  • Delivering excellence in a digital world
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Pharmacovigilance and patient safety: Trends of a new decade

  • The local QPPV’s Value in a Global PV System
  • Establishing a PV affiliate Management function under a global mixed-model commercial environment
  • What can we learn from quantification for benefit risk and is it applicable today?
  • Regulatory issues of pharmacoepidemiology
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Strategic Supplier Relationship Management / Procurement

  • How key suppliers drive your company’s competitive advantage
  • Not all suppliers are of equal importance, yet most manufacturers treat them all the same
  • Supplier sales systems are typically more sophisticated that manufacturer supplier management systems
  • Manufacturing margins are being squeezed, and inefficient procurement processes are at the heart of the problem
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FinTech – future built on partnerships

  • Bringing digital to the core to drive up efficiency, optimization, and satisfaction
  • The challenges to become a part of the customer’s ecosystem
  • Designing data-driven smart customer engagements in the post-transformation era
  • A new Digital Service Model as the next generation of advice and sales in banking
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Workforce Planning for Competitive Advantage post COVID-19

  • Remote work enables flexibility, productivity, and cost savings
  • Diagnose business conditions internally and externally
  • Critical skills and competency development
  • The pandemic and fallout have changed the focus of employee experience to sustaining the performance and engagement of a distributed workforce
  • Current and future leadership
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Why attend:

Customers want solutions to their problems
You will gain access to industry leading speakers, sharing case studies and practical lessons that help you overcome any business challenge. You will also meet new colleagues in your industry and build your professional network.

We help you do your job better.